Service
DELIVERY
EVERYTHING YOU NEED TO KNOW ABOUT YOUR DELIVERY
Once you have placed your order at Diamond Heaven, our workshop will begin creating your diamond jewellery, making your dream become a reality. Each item is hand made to your specifications and as individual as you.
HOW MUCH DOES IRELAND DELIVERY COST?
Diamond Heaven are pleased to offer all our Ireland-based customers free delivery on all jewellery purchases. All orders are shipped from our Dublin depot via An Post. Your item is fully insured while in transit and must be signed for upon delivery, so please ensure that you or a trusted person is available to receive it. If no one is present at the time of delivery, your package will be transferred to your local An Post sorting office, and a calling card will be left for you.
Once your parcel is shipped you can track it by visit here.
HOW MUCH IS INTERNATIONAL DELIVERY?
All our international deliveries are sent via FedEx. There is a nominal fee for this, which can be confirmed with one of our sales team via sales@diamond-heaven.ie. Please note, whilst we will ensure there are no extra shipping costs, you may be liable for import duties and taxes when the item arrives in your desired country.
HOW LONG WILL MY ORDER TAKE?
All our diamond jewellery is handmade, and production times can vary depending on certain factors. The guide below provides a clearer indication of how long each item typically takes to produce.
SOLITAIRE ITEMS
Solitaire items; solitaire engagement rings, diamond studs, solitaire pendant- 2-3 working weeks approximately*
MULTI-STONE JEWELLERY
Shoulder set rings, Halo rings, bridal sets, trilogy rings, eternity rings, diamond set wedding rings- 3-4 working weeks approximately*
DIAMOND BRACELETS, BANGLES ETC
Solitaire items; solitaire engagement rings, diamond studs, solitaire pendant- 2-3 working weeks approximately*
STOCK ITEMS
Delivery for stock items is 3-5 working days approximately depending on your method of payment. Please contact us for further details*
*All times quoted for producing our diamond jewellery are approximations. We will always endeavour to deliver within these times but as we are making each piece from scratch these times may differ slightly. We will always inform you of any changes. Diamond Heaven will not be liable for delivery times altering
WHAT IF I NEED MY ITEM FOR A SPECIFIC DATE?
First step our customers should take is check out our stock range. We have thousands of items in available with our ‘Fast Shipping’ service and can be with you within one working week!
Should you require your item for a specific date, please inform your sales executive at the point of sale in store or confirm via email with your order number if the order was placed online.
Please note, depending on specific requirements, this may not be possible. We will however keep our customers up to date.
CAN I HAVE MY ITEM SHIPPED TO AN ALTERNATIVE ADDRESS?
Wherever possible, we always request that your jewellery is shipped to your billing address. This is the most secure method for our customers, and it also helps us to prevent any fraudulent activity.
If you are unable to have your jewellery shipped to your billing address, please contact us on sales@diamond-heaven.ie to discuss this
HOW LONG WILL A BESPOKE ITEM TAKE TO PRODUCE?
Production time can vary depending on specifications for a bespoke item. Please contact us on sales@diamond-heaven.ie for further details.
DO I HAVE TO PAY V.A.T?
Our international customers are entitled to V.A.T refunds on their purchases.
Please ensure you speak to the store you are buying from to arrange your V.A.T exemption.
If you are buying from our website or over the phone and we are shipping to a country outside of the E.U, then your purchase can be made excluding V.A.T. Please contact us on sales@diamond-heaven.ie to discuss this further
SHIPPING & IMPORT DUTIES
Our international parcels are shipped via FedEx, please contact us on sales@diamond-heaven.ie to confirm shipping costs to your desired country.
Please be aware that you will need to pay any import duties charged by your country. We advise speaking to your local customs with the details of your purchase so you can confirm any import duties in advance.
Alternatively you can contact us if you require any further advice
